When placing an order from our website, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. PåHoj AB shall have no responsibility or liability for inaccurate information or information that later becomes outdated and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your product being shipped by sending an e-mail to email@example.com or by accessing your account via our website and make the changes yourself.
By processing an order, you will be charged at the time of placing the order.<br><br>
We process payments through our secure payment partner Klarna AB. Klarna processes the payment according to the providers security standards. There are no additional charges when paying with this payments method.
Purchase cancellation & returns
If the product you have purchased from us does not fulfil your expectations, you have the right to cancel the purchase within 30 days as of the date you received your product(s). You have the right to open the packaging to verify that the product(s) are in good condition and that the correct articles have been delivered.
In order for a return to be approved, the product(s) must be returned in their original condition and in their original packaging together with all related parts and the manual. The return should be made with the same wrapping as when it was received, or with equivalent wrapping. When using the aforementioned right to cancel a purchase you will, at an approved return, receive a refund (less the cost of return freight) from us within 30 days of us having received the returned product(s).
If your products are not picked up at the service place and therefor returned automatically to us, we will charge for the full shipment (go and return). This is to avoid irresponsible shopping behavior leading to unnecessary emissions from transportation.
For instructions regarding returns, please contact us via e-mail at firstname.lastname@example.org.
For instructions regarding complaints, please contact us via e-mail at email@example.com.
Should the product be faulty, defective or should you have received the wrong item, the cost of return freight will be borne by us.
All returns will be subject to inspection and approval by PåHoj AB or our distributor in your country before any repair or replacement is authorized.
We decline all liability for delivery delays or shortcomings in our fulfilment of obligations and commitments according to these purchase terms and conditions should the delivery delay or shortcoming be due to circumstances beyond our control and that prevent, obstruct or delay the delivery or fulfilment in question.
Circumstances considered beyond our control include regulations, measures or omissions by public authorities, new or amended legislation, labour-market disputes, blockade, fire, flooding, sabotage or major accidents. Such circumstances shall also include decisions by public authorities that may negatively affect the market or products, such as decisions regarding warning texts, sales prohibition and similar, or an abnormal downturn in the market.
Changes to the terms
In case of disputes
If you or PåHoj AB objects to Mediation or if the Mediation is terminated, the dispute shall be finally resolved by arbitration at the Arbitration Institute of the Stockholm Chamber of Commerce (the SCC).
The Rules for Expedited Arbitrations shall apply, unless the SCC, taking into account the complexity of the case, the amount in dispute and other circumstances, determines that the Arbitration Rules of the Arbitration Institute of the Stockholm Chamber of Commerce shall apply. In the latter case, the SCC shall also decide whether the tribunal shall be composed of one or three arbitrators. The language to be used in the arbitral proceedings shall be English. This agreement shall be governed by the substantive law of Sweden.
Company contact information
Business reg. no: 559002-2041
Mejselgatan 3, 211 20 Malmö, Sweden
E-mail adress for questions concerning your order: firstname.lastname@example.org
E-mail adress regarding other matters: email@example.com